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We accept product back up to 90 days from the date of purchase. To return merchandise, call us at 1-800-782-0557 and we'll provide you with a Return Authorization Number (RA#) and arrange for your item to be picked up. Merchandise must be returned in unused, like-new conditions with a preauthorized RA# or credit cannot be issued. In case of an error such as damage, shortage or surplus items, claims must be reported within 7 days of delivery. In certain cases, a restocking fee may apply.

Some items cannot be returned to HD Supply. These include:

  • Non-stocked, special order, or factory direct/ ships from manufacturer products
  • Warranty items
  • Items that have a gas-powered engine
  • Hazardous materials
  • Tinted paint

Please call 1-800-782-0557 to arrange a pickup and obtain a Return Authorization Number (RA#). Please use the original packaging materials, if possible.

Product Returns FAQ

How do I make a return?

We accept returns up to 90 days from date of purchase. To return a product, call 1-800-782-0557 and we'll arrange to have the item picked up and returned free of charge. Merchandise must be returned in unused, like-new condition along with a pre-authorized Return Authorization Number (RA#) or a credit cannot be issued. Freight charges will apply to returned products denoted with +FREIGHT in the catalogue. In cases involving damages, shortage, or a surplus, claims must be reported with seven days of delivery. View our Return Policy for further details. Conditions will apply.

What if my package arrives damaged?

Please note any obvious damage next to your signature line at delivery. If you find damage after the driver has left, keep the original shipping carton for possible inspection by the carrier. Call Customer Service at 1-800-782-0557 to report claims within seven days of delivery and provide your customer number and invoice number.

Copyright © 2015 HDS IP Holding, LLC. All Rights Reserved. January 1, 2015.