Returns Policy | HD Supply Canada

RETURN POLICY

At HD Supply, we strive to ensure your complete satisfaction with every purchase. If you need to return a product, we accept returns within 90 days from the date of purchase.

To initiate a return:

Call us at 1-800-782-0557 to obtain a Return Authorization Number (RA#).
We will arrange for the item to be picked up.

Please note:

Merchandise must be returned in unused, like-new condition with a pre-authorized RA# for a credit to be issued.
A restocking fee may apply in certain cases.
Claims for errors such as damage, shortage, or surplus items must be reported within 7 days of delivery.
For items that arrive defective, claims must be reported within 24-48 hours of delivery.

Certain items are not eligible for return, including:

Non-stocked, special order, or factory direct/ships from manufacturer products.
Warranty items.
Items with gas-powered engines.
Hazardous materials.
Tinted paint.

For the return process, please use the original packaging materials if possible.

Product Returns FAQ

How do I make a return?

We accept returns up to 90 days from the date of purchase. To return a product:

Call 1-800-782-0557.
We will arrange for the item to be picked up and returned free of charge.
Ensure the merchandise is in unused, like-new condition with a pre-authorized RA#.
Freight charges will apply to returned products marked with +FREIGHT in the catalog.
Claims for damages, shortages, or surplus must be reported within 7 days of delivery.

What if my package arrives damaged?

Note any obvious damage next to your signature line at delivery.
If damage is found after the driver has left, retain the original shipping carton for possible inspection by the carrier.
Report claims within 7 days of delivery by calling Customer Service at 1-800-782-0557 and providing your customer number and invoice number.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process.